SURGERY HOURS
Monday to Friday
8.00 am to 6.00 pm (excluding public holidays)
Wednesdays open until 7pm
Please phone NHS 24 outwith our working hours for advice or in an emergency. The number is:-
NHS 24: 111
For all information regarding primary medical services in this area please contact:-
NHS Lanarkshire Headquarters, Kirklands Hospital, Fallside Road, Bothwell, G71 8BB.
Tel: 01698 855500
HOUSE CALLS
House calls are for people who are either too ill to come to the surgery or are housebound. Please place your request for a house call before 10.00 am where possible. This allows the practice to
prioritise our consultations on the day.
TEST RESULTS
We request that phone calls regarding laboratory and/or x-ray results are made between 2pm and 4pm. This allows opportunity for other patient requests during 'busy times'.
Respect for patient confidentiality is one of our guiding principles and a statutory requirement. Test results can therefore only be issued to the patient concerned. You will be required to give us
verbal or written consent if you would like us to share your results with any third parties.
OUT OF HOURS
Out of hours patient care (6.00 pm to 8.00 am weekdays and 24 hours Saturdays, Sundays and public holidays) is now the responsibility of NHS Lanarkshire. NHS Lanarkshire works in partnership with
NHS24 and relies on them for initial contact and assessment. You may simply be offered advice or further help as appropriate. Please contact
NHS24 on 111
or visit www.nhs24.co.uk
REPEAT PRESCRIPTIONS
Prescription requests can be posted through the letterbox at the side of the building (beside the car park). Requests should be clearly marked and should contain personal identifiers such as a name
and date of birth. You can also request your repeat prescription over the phone by selecting option 1 when you call the surgery. This service is available 24 hours a day. Alternatively, you can
register with the practice to request your repeat medication online (Ask at reception). Please allow at least 3 working days for all prescription requests to be processed.
DISABLED ACCESS
The Kingshill Medical Practice has the necessary modifications to allow disabled access. These include modifications to the waiting area, consulting rooms, toilet and car park.
CONFIDENTIALITY
The practice complies with data protection and access to medical records legislation. All information shared during any consultation with any practice member will be treated with discretion and in
confidence. This provision also applies to patients aged < 16. Patients of any age have the right to request a chaperone. Your information will only be shared under the following
circumstances:-
- Information required facilitation and enabling provision of medical care by other health care workers and organisations, such as the district nurses and hospitals.
- With your consent.
- Where a duty of care and/or legislation requires, for example in child protection cases.
REGISTRATION
Our practice list is open to anyone resident in Forth and the surrounding areas, including families. You will be required to complete an application form which can be sent to us electronically.
Please click on the link below for full details on registering with a GP Practice. A copy of the registration form can also be found in the 'Legal Notice & Notice Board' section of this
website.
If necessary, we will contact you to arrange an appointment with the Practice Nurse to obtain relevant medical history and medication details. Once registration is complete your medical records will automatically be forwarded to us.
PATIENT COMMENTS
We value and appreciate your feedback, comments and suggestions. It is used to assure quality care and to target improvement initiatives.
PATIENT RIGHTS
We respectfully request that
The right to express a preference of practitioner
The right to professional and courteous service
The right to confidentiality
The right to dignity and respect
The right of access to your medical records. (Please contact the practice manager if you require additional information)
VIOLENCE AND AGGRESSION
The Practice has a 'zero tolerance policy' and will request that any patient who is aggressive or abusive towards any member of staff, any patient and/or property be removed from the practice list.
Aggressive behaviour includes hurtful, personal comments, cursing, swearing, inappropriate physical contact and/or aggressive gestures.
COMPLAINTS
We make every effort to give the best service possible to everyone who attend our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine
cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.To pursue a complaint please contact the practice manager who will deal with
your concerns appropriately. Further written information is available from reception.
FEES
Non-NHS services will be charged at the rates recommended by the BMA (British Medical Association). Examples of such services are:-
- HGV/PSV/Pre-employment medicals
- Insurance company reports
- Passport/Holiday cancellation forms
- Private referral letters
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