Kingshill Medical Practice
Kingshill Medical Practice

SURGERY HOURS

Monday to Friday
8.00 am to 6.00 pm (excluding public holidays)

Thursdays open until 7pm

Please phone NHS 24 outwith our working hours for advice or in an emergency. The number is:-

NHS 24: 111

For all information regarding primary medical services in this area please contact:-

NHS Lanarkshire Headquarters, Kirklands Hospital, Fallside Road, Bothwell, G71 8BB.

Tel: 01698 855500

TELEPHONE TRIAGE


All appointments with the GP will initially be by telephone call. If the GP feels that you need to be seen in person he will then arrange a face to face consultation. To arrange a telephone consulation with the GP you must contact the surgery before 11am. You may be asked to provide some information in order to allow us to triage your call appropriately. Please provide this information and be assured that it is entirely confidential.

FACE TO FACE CONSULTATIONS

 

If the GP has asked you to attend the surgery for a Face to Face consultation you must wear a face mask. Please attend the surgery in time for your appointment. We ask that you do not arrive early to avoid unnecessary time spent in the waiting room. 

HOUSE CALLS

House calls are for people who are either too ill to come to the surgery or are housebound. Please place your request for a house call before 10.00 am where possible. This allows the practice to prioritise our consultations on the day.

TEST RESULTS

We request that phone calls regarding laboratory and/or x-ray results are made between 2pm and 4pm. This allows opportunity for other patient requests during 'busy times'.

Respect for patient confidentiality is one of our guiding principles and a statutory requirement. Test results can therefore only be issued to the patient concerned. You will be required to give us verbal or written consent if you would like us to share your results with any third parties.

OUT OF HOURS

Out of hours patient care (6.00 pm to 8.00 am weekdays and 24 hours Saturdays, Sundays and public holidays) is now the responsibility of NHS Lanarkshire. NHS Lanarkshire works in partnership with NHS24 and relies on them for initial contact and assessment. You may simply be offered advice or further help as appropriate. Please contact

NHS24 on 111

or visit www.nhs24.co.uk

REPEAT PRESCRIPTIONS

Prescription requests can be posted through the letterbox at the side of the building (beside the car park). Requests should be clearly marked and should contain personal identifiers such as a name and date of birth. You can also request your repeat prescription over the phone by selecting option 1 when you call the surgery. This service is available 24 hours a day. Alternatively, you can register with the practice to request your repeat medication online (Ask at reception). Please allow at least 3 working days for all prescription requests to be processed. 

DISABLED ACCESS

The Kingshill Medical Practice has the necessary modifications to allow disabled access. These include modifications to the waiting area, consulting rooms, toilet and car park.

CONFIDENTIALITY

The practice complies with data protection and access to medical records legislation. All information shared during any consultation with any practice member will be treated with discretion and in confidence. This provision also applies to patients aged < 16. Patients of any age have the right to request a chaperone. Your information will only be shared under the following circumstances:-

  • Information required facilitation and enabling provision of medical care by other health care workers and organisations, such as the district nurses and hospitals.
  • With your consent.
  • Where a duty of care and/or legislation requires, for example in child protection cases.

REGISTRATION

Our practice list is open to anyone resident in Forth and the surrounding areas, including families. You will be required to complete an application form which can be sent to us electronically. Please click on the link below for full details on registering with a GP Practice. A copy of the registration form can also be found in the 'Legal Notice & Notice Board' section of this website.

 

https://www.nhsinform.scot/care-support-and-rights/nhs-services/doctors/registering-with-a-gp-practice

 

If necessary, we will contact you to arrange an appointment with the Practice Nurse to obtain relevant medical history and medication details. Once registration is complete your medical records will automatically be forwarded to us. 

PATIENT COMMENTS

We value and appreciate your feedback, comments and suggestions. It is used to assure quality care and to target improvement initiatives.

PATIENT RIGHTS

We respectfully request that

The right to express a preference of practitioner

The right to professional and courteous service

The right to confidentiality

The right to dignity and respect

The right of access to your medical records. (Please contact the practice manager if you require additional information)

VIOLENCE AND AGGRESSION

The Practice has a 'zero tolerance policy' and will request that any patient who is aggressive or abusive towards any member of staff, any patient and/or property be removed from the practice list. Aggressive behaviour includes hurtful, personal comments, cursing, swearing, inappropriate physical contact and/or aggressive gestures.

COMPLAINTS

We make every effort to give the best service possible to everyone who attend our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available from reception.

FEES

Non-NHS services will be charged at the rates recommended by the BMA (British Medical Association). Examples of such services are:-

  • HGV/PSV/Pre-employment medicals
  • Insurance company reports
  • Passport/Holiday cancellation forms
  • Private referral letters
Information regarding fees and payment methods can be obtained from reception.

We are located at:

Kingshill Medical Practice


40 Manse Road

Forth Lanark

ML11 8AJ

Contact us today!

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